GLS SLA Training™

Getting your SLAs right every time

The Problem

The SLA looked good but the contract did not perform...

Related challenges include:

  • you are not claiming the full service credits you are entitled to
  • your team didn’t understand how the SLA worked
  • the SLA was not easy to implement/monitor
  • comparing available SLAs is not easy
  • SLAs are frequently agreed post contract signing
  • you have too many SLA types

Wouldn’t it be good if your team could handle any type of SLA scenario?

The GLS Solution

GLS SLA Training™ trains your team to be able to define, draft, implement and manage SLAs for almost any service scenario.

GLS SLA Training™ provides training on 5 essential features present in every SLA scenario.

GLS SLA Training™ will enables you to start to effectively "performance manage" your agreements.

GLS SLA Training™ helps ensure that you address all common “value seepage” scenarios associated with SLA regimes.

Problem solved.

Solution Deliverables

Solution SLA options and US$ pricing

Deliverables Bronze Silver Gold Platinum
SLA Checklist
SLA Workshop
SLA Case Study
Contractual Interaction
SLA Clause Bank
SLA SMART Schedule
$990 $2,800 $3,800 $5,900

*COST (excl GST)   

Pricing Comparison

GLS can provide you a recurring SLA solution for as little as US$990.


Big Law Review US$ Rate GLS Cost Minutes acquired
Partner $850 $990 1h 9m 8s
Senior Associate $640 $990 1h 33m 2s
Blended $520 $990 1h 54m 23s
Associate $480 $990 2h 4m 15s
Junior Associate $400 $990 2h 28m 50s

What recurring value SLA solution can your current advisors provide you in 1h 9mins?